Sr. Digital Global Delivery Program Manager | CSPO
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Professional info
 

Experience, energetic program leader with a track record in customer-facing global products. Work collaboratively, efficiently, and effectively with local and global stakeholders on a diverse range of challenges within a fast-paced, agile environment. 


Specialties: Program and Project Management, Vendor & Budget Management, Agile Methodology, onsite/offshore cross-functional team communication and engagement, Internationalization and Localization for Digital Enterprise Websites

Affiliations 

Unicode Consortium,

Member, 2008 – Present

 

Meetup, Actively participate in Project Management and AEM technical groups, 2005 - Present

Skills

Work experience
 

AARP

Digital Program Manager

May 2016 – Dec 2019, Washington, DC

Ciber Global LLC, onsite consultant

  • Led a team of onsite and offshore members providing our client, AARP, with Development, Production Support, Release Management, and Digital Content services.

  • Oversaw digital program management best practice processes and policies are in alignment with our client, AARP, strategy, and goals.

  • Worked with stakeholders to support continuous service improvement by sharing updated information and setup deliverables processes to build a partnership to reduce barriers.

  • Checked with team members to promote recognition and accomplishments.

  • Ensured service levels met client contractual deliverables within the required target, prescribed budgets, and set KPIs.

  • Met regularly with management, project teams, and functional team leads to review status, make recommendations, and resolve complications.

  • Partnered closely with recruitment to evaluate and approve resources.

  • Proactive, responsive ownership and accountability for the production support team 24/7/365 incident management services and ensure 100% SLA compliance.

 

TATA Consultancy Services

Technical Project Manager

Nov 2015 – Apr 2016, Palo Alto, CA

Onsite consultant at VMware

  • TCS Onsite Project Management for VMware site Transformation and migration to Adobe Experience Manager (AEM) platform with Touch UI.

  • Worked with the offshore team, onsite business, and IT stakeholders to seek solutions and best implementation.

  • Planed and scheduled project timelines, milestones, ensured project scope and clear documentation utilizing JIRA and Confluence.

  • Initiated daily communication and collaboration with offshore development and QA teams to meet fast-paced agile deliverables.

  • Reviewed and communicated quality and client concerns using JIRA and Confluence.

 

BROCADE (Now Broadcom)

Web Marketing Project Manager

Jul 2014 - Nov 2015, San Jose, CA

Priori-Partners independent onsite consultant

  • Worked closely with IT, editorial, design, development agencies as well as key section owners, and key stakeholders to achieve a transformation and an innovative Brocade.com web experience running on new Adobe Experience Manager (AEM) CMS platform.

  • Worked with team members to develop design-specifications and tracked the web transformation initiatives.

  • Key member in a cross-functional team that planed the Corporate Taxonomy, tagging and terminology systems.

  • Drove project timelines, communication process, scope, budget, and project status to key stakeholders.

  • Provided Internationalization project support and Localization deliveries via SDL WorldServer to translate the site into five languages.

GOOGLE

Localization Project Manager

Apr 2013 to Apr 2014, Mountain View, CA

Anzu Global onsite consultant

  • Provided localization expertise and strategic flow to teams and stakeholders to ensure high linguistic quality translated of an agile range of content in up to 79 languages.

  • Key team member on the Unicode CLDR Project; were Google and global companies seek language standards used by translators worldwide.

  • Coordinated daily with multiple translation and review vendors to ensure on-time delivery of all localized content and worked to resolve technical challenges with tools and processes.

  • Oversaw the entire agile localization project lifecycle, including identifying scope, planning resources, scheduling, budgeting, glossary, terminology, quality assurance, and project follow-up.

  • Projects included: Google Career, Google Nonprofit initiatives, YouTube, Mobile Android apps, etc.

 

PACTERA

Internationalization & Project Solution Manager & Pre-Sales

Jan 2012 – Jan 2013, Bellevue, WA

  • Interfaced with global delivery teams to conceptualize, formulate, and establish Pactera’s internationalization, localization and translation solutions, including the development of new localization technologies and services.

  • Challenged to capture potential client relationships through pre-sales strategy support as part of Pactera’s business development/sales team.

  • Work with global teams to develop Proposals for Microsoft RFP’s

  • Internationalization and localization project Management for Windows 8 Fresh-Paint application.

 

GOOGLE

Senior Quality Assurance Engineer

Jan 2011 – Jan 2012, Mountain View, CA

Pactera (Formerly hiSoft) onsite consultant

  • Accountable for completing the Internationalization and Localization testing of Google mobile products, including Google Search, Gmail, Google Maps, Google+, Google Earth, YouTube.

  • Instrumental in the successful release of Google’s mobile products to over 60 languages in more than 100 locales.

  • Served as the go-to technical support and troubleshooting expert on software defects.

  • Advocated internationalization to the core teams and provided information as needed.

 

MICROSOFT

Localization Program Manager

Jan 2010 – Sep 2010, Redmond, WA

Collabera onsite consultant

  • Oversaw localization projects for Exchange Unified Messaging (Voice), and Exchange Sustainability.

  • Managed external vendors to ensure they meet quality standards and project delivery milestones.

 

MICROSOFT

Internationalization Program Manager

Apr 2008 – Oct 2010, Redmond, WA

Pactera (Formerly hiSoft) onsite consultant

  • Managed localization projects for MS Office Lync hardware (Today, Skype for Business) and supervised vendors to ensure quality deliverables.

  • Planned project scopes, tracked project progression and developed localization project plans, charters, project schedules, and WIKI pages.

  • Collaborated with localization engineers, local and global test teams, to guarantee high quality localized products.

Education
 

  • Digital Web Marketing

  • Program and Project Management

  • Vendor Management 

  • Agile Methodologies

  • Adobe Experience Manager (AEM)

  • Globalization, Internationalization & Localization

2010 - present

2010 - present

Certified Scrum Product Owner (CSPO)

Scrum Alliance

Credential ID 1201036

Master of Business Administration, Project Management,

City University of Seattle, Bellevue, WA

 

Bachelor of Arts, Communications,

Washington State University, Pullman, WA

 

Technical and Business Education

Microsoft Corporation, Internal, Redmond, WA

 

The Art of Project/Program Manager, PM Role in the organization

Negotiation Strategies, Cross-Group Communication, Professional Presentation

Usability, localization and design education seminars

 

Architecture Engineering

The College of Management (המכללה למינהל), Jerusalem, Israel