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AARP

Digital Program Manager

May 2016 – Dec 2019, Washington, DC

Ciber Global LLC, onsite consultant

• Led a team of onsite and offshore members providing our client, AARP, with Development, Production Support, Release Management, and Digital Content services.

• Oversaw digital program management best practice processes and policies are in alignment with our client, AARP, strategy, and goals.

• Worked with stakeholders to support continuous service improvement by sharing updated information and setup deliverables processes to build a partnership to reduce barriers.

• Checked with team members to promote recognition and accomplishments.

• Ensured service levels met client contractual deliverables within the required target, prescribed budgets, and set KPIs.

• Met regularly with management, project teams, and functional team leads to review status, make recommendations, and resolve complications.

• Partnered closely with recruitment to evaluate and approve resources.

• Proactive, responsive ownership and accountability for the production support team 24/7/365 incident management services and ensure 100% SLA compliance.

 

TATA Consultancy Services

Technical Project Manager

Nov 2015 – Apr 2016, Palo Alto, CA

Onsite consultant at VMware

• TCS Onsite Project Management for VMware site Transformation and migration to Adobe Experience Manager (AEM) platform with Touch UI.

• Worked with the offshore team, onsite business, and IT stakeholders to seek solutions and best implementation.

• Planed and scheduled project timelines, milestones, ensured project scope and clear documentation utilizing JIRA and Confluence.

• Initiated daily communication and collaboration with offshore development and QA teams to meet fast-paced agile deliverables.

• Reviewed and communicated quality and client concerns using JIRA and Confluence.

 

BROCADE (Now Broadcom)

Web Marketing Project Manager

Jul 2014 - Nov 2015, San Jose, CA

Priori-Partners independent onsite consultant

• Worked closely with IT, editorial, design, development agencies as well as key section owners, and key stakeholders to achieve a transformation and an innovative Brocade.com web experience running on new Adobe Experience Manager (AEM) CMS platform.

• Worked with team members to develop design-specifications and tracked the web transformation initiatives.

• Key member in a cross-functional team that planed the Corporate Taxonomy, tagging and terminology systems.

• Drove project timelines, communication process, scope, budget, and project status to key stakeholders.

• Provided Internationalization project support and Localization deliveries via SDL WorldServer to translate the site into five languages.

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GOOGLE

Localization Project Manager

Apr 2013 to Apr 2014, Mountain View, CA

Anzu Global onsite consultant

• Provided localization expertise and strategic flow to teams and stakeholders to ensure high linguistic quality translated of an agile range of content in up to 79 languages.

• Key team member on the Unicode CLDR Project; were Google and global companies seek language standards used by translators worldwide.

• Coordinated daily with multiple translation and review vendors to ensure on-time delivery of all localized content and worked to resolve technical challenges with tools and processes.

• Oversaw the entire agile localization project lifecycle, including identifying scope, planning resources, scheduling, budgeting, glossary, terminology, quality assurance, and project follow-up.

• Projects included: Google Career, Google Nonprofit initiatives, YouTube, Mobile Android apps, etc.

 

PACTERA

Internationalization & Project Solution Manager & Pre-Sales

Jan 2012 – Jan 2013, Bellevue, WA

• Interfaced with global delivery teams to conceptualize, formulate, and establish Pactera’s internationalization, localization and translation solutions, including the development of new localization technologies and services.

• Challenged to capture potential client relationships through pre-sales strategy support as part of Pactera’s business development/sales team.

• Work with global teams to develop Proposals for Microsoft RFP’s

• Internationalization and localization project Management for Windows 8 Fresh-Paint application.

 

GOOGLE

Senior Quality Assurance Engineer

Jan 2011 – Jan 2012, Mountain View, CA

Pactera (Formerly hiSoft) onsite consultant

• Accountable for completing the Internationalization and Localization testing of Google mobile products, including Google Search, Gmail, Google Maps, Google+, Google Earth, YouTube.

• Instrumental in the successful release of Google’s mobile products to over 60 languages in more than 100 locales.

• Served as the go-to technical support and troubleshooting expert on software defects.

• Advocated internationalization to the core teams and provided information as needed.

 

MICROSOFT

Localization Program Manager

Jan 2010 – Sep 2010, Redmond, WA

Collabera onsite consultant

• Oversaw localization projects for Exchange Unified Messaging (Voice), and Exchange Sustainability.

• Managed external vendors to ensure they meet quality standards and project delivery milestones.

 

MICROSOFT

Internationalization Program Manager

Apr 2008 – Oct 2010, Redmond, WA

Pactera (Formerly hiSoft) onsite consultant

• Managed localization projects for MS Office Lync hardware (Today, Skype for Business) and supervised vendors to ensure quality deliverables.

• Planned project scopes, tracked project progression and developed localization project plans, charters, project schedules, and WIKI pages.

• Collaborated with localization engineers, local and global test teams, to guarantee high quality localized products.

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